Fees & Funding

At Hand Therapy Collective, we aim to provide clear, transparent information about consultation fees and treatment costs so you know what to expect before attending.

We welcome private patients and accept eligible referrals through Medicare, WorkCover Queensland, the Department of Veterans' Affairs (DVA) and Bupa ADF Health Services.

Consultation Fees

Initial consultations allow time for a comprehensive assessment and commencement of appropriate treatment. Follow-up appointments support ongoing rehabilitation, while extended consultations may be recommended for more complex injuries or treatment requirements.

Splints, Casts & Additional Costs

Consultation fees cover assessment and treatment time. Additional charges may apply for custom thermoplastic splints, casting materials, prefabricated orthoses and other therapeutic products.

Costs vary depending on your individual treatment requirements and will be discussed with you before proceeding wherever possible.

Funding & Rebates

Private Health Insurance

Patients with eligible extras cover may be entitled to rebates for occupational therapy consultations.

Rebates vary depending on your health fund and level of cover. We recommend confirming your eligibility and available benefits directly with your insurer before attending.

Medicare

Eligible patients may access Medicare rebates under a GP Chronic Condition Management Plan (GPCCMP).

Most eligible patients can access up to five subsidised individual allied health appointments per calendar year, shared across eligible allied health professions.

Hand Therapy Collective does not bulk bill. Standard consultation fees apply, and patients can claim the applicable Medicare rebate, leaving an out-of-pocket gap.

Medicare and private health insurance rebates cannot both be claimed for the same consultation.

WorkCover Queensland

We accept eligible WorkCover Queensland patients requiring rehabilitation following a work-related injury.

Approved treatment can be billed directly to WorkCover Queensland, subject to claim acceptance, treatment approval and applicable funding arrangements.

Please provide your claim details before attending so we can confirm the appropriate arrangements.

Department of Veterans' Affairs (DVA)

We welcome eligible DVA Gold and White Veteran Card holders.

A valid referral is required, and treatment must meet DVA eligibility requirements.

Approved consultations are billed directly to DVA, with no out-of-pocket gap for DVA-funded services.

Australian Defence Force (ADF)

Hand Therapy Collective is a registered provider within the Bupa ADF Health Services Network.

We accept eligible ADF personnel for hand and upper limb rehabilitation, subject to the appropriate referral and authorisation arrangements.

NDIS

We do not currently accept NDIS-funded appointments.

Payment Information

Payment is required on the day of your appointment unless an approved third-party funding arrangement has been confirmed.

Itemised receipts are available to assist with eligible Medicare and private health insurance claims.

Cancellation Policy

We kindly request at least 24 hours' notice if you need to cancel or reschedule your appointment.

Cancellations made with less than 24 hours' notice, or failure to attend a scheduled appointment, may incur a fee of 50% of the scheduled consultation fee.

We understand that unexpected circumstances arise and will consider these situations individually.

Please refer to our Terms of Service for the full Cancellation & Non-Attendance Policy.

Questions About Fees or Funding?

If you're unsure about your funding eligibility, anticipated treatment costs or payment arrangements, please get in touch before your appointment.

Phone: 0437 142 415

Email: admin@handtherapycollective.com.au